Dealing With Difficult People

Dealing with difficult people can be a challenge for managers and individuals who are customer-facing. Moreover, it can be a real challenge for managers when faced with staffing problems and issues.

This session can be adapted to your individual needs, but typical sessions would include:

  • Understanding why people are difficult
  • Awareness of humanistic behaviour
  • Practical techniques to be used in a dynamic environment
  • Reflective practise for further development

This session is all about understanding what makes people difficult and provides you with practical techniques you can apply with immediate effect.